Plans are billed in advance, so payments already made are not refundable and we don’t refund part of a month. When you cancel a monthly plan, it runs to the end of the month you have paid for. On an annual plan, cancelling stops it renewing, and the remaining monthly payments of your 12-month term are still due.
We always refund a duplicate charge or a billing error in full. If we fail to deliver the service and don’t put it right within 30 days of you telling us, you can end your plan and you won’t pay for the rest of it, as set out in our Terms of Service. Nothing here limits any rights you have under the law where you are.
Refunds go back to the original payment method, usually within 5 to 10 business days. To ask about a charge, email hello@domainsintel.com.